Accidentally set the weight of the package wrong

[neilg43c]

I set the wrong weight with the simple delivery it’s been bought but the label won’t cover the carriers fees. What can I do to change the weight after or can I just post it myself and get the money back for the original simple delivery paid?

[**peaseblossom** · Accepted solution]

You can either cancel/refund the transaction and relist with correct postage for the buyer to buy and pay again.

Or you could buy the correct postage from your own pocket.   If you paid for the label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
If the buyer paid for it it will be refunded automatically in 30 days.  

Without tracking on ebay the payment will be released in 14 days.