A Buyer cannot purchase an item I have for sale? Is this a problem with my account or theirs??

[landonaaron2006]

A buyer keeps messaging me to say they've got my item in their ebay basket but when they go to buy it, it says error. Any ideas please? Just wasn't sure if it was restrictions on my account or theirs? I've not blocked the buyer in the past or anything like that.

Thanks 

[tressygirl]

It will not be your account, most likely theirs where the problem lies.

Can they delete the item from their basket and just buy and pay for it straight from your listing?

Worth asking them to switch devices too,  if using the app or mobile browser,  to a PC / laptop and to try Chrome.

If all of the above doesn't work and they are sure they do not have any unpaid item strikes or live in a location / country you do not post to,  then ask them to contact eBay Customer Services they have access to their account,  and can hopefully see where the issue lies.

@landonaaron2006