withheld payment until item is delivered policy

[eriainollma72]

Is what E bay doing regarding the withheld payment, policy Legal. I have Sellers level of ABOVE STANDARD. Transaction defaults 0%00.Late delivery 0%00.Have been asked to become aTop Seller. Yet twice after selling items. with a time lapse between sales. I am informed that MY payments are being withheld until delivery .As i am on a probation period.? When I sell an item the buyer is paying me for the goods. Not Ebay. Who are payed a fee for the priviledge of selling my items. Also I am paying for the postal service of the items  without psyment from the buyer until Ebay release the money. Which is in their account . I strongly disagree with this policy. in my instance.  Anyone else of the same opinion ? 

[nightnursekitten · Accepted solution]

You are a returning seller, so yes its quite legal, and well publicised. Your account may have been hacked in the time it was inactive so its a protection measure

Enter tracking details and it'll release your money quicker

[eriainollma72 · Accepted solution]

I have already given the tracking No.s to Jodie .

[nightnursekitten · Accepted solution]

Who's Jodie? You need to enter them on the order details

[eriainollma72 · Accepted solution]

Jodie is E bay live chat Rep. I spoke to regarding the matter.

[corred · Accepted solution]

@eriainollma72

When you post an item there is space to add the tracking number....if you do this at the time you dispatch then within 7 days (generally less----3 days after delivery) the funds are released......adding tracking now will still mean funds are held for at least 3 more days if the tracking shows delivered.....you only have feedback for 4 sales on this account & all those more than a year ago....so you are deemed a returning or infrequent seller.......

Any seller who goes 2-3 months or more with no sales can expect to have the hold applied

NO MONEY is held in any eBay account....the money is with Paypal...allocated to your account awaiting clearance after proven delivery

• As a new, infrequent or returning seller your first few payments are subject to a 21 day security hold

• This is to ensure you are genuine & have the items you advertised for sale
•
• When you look in Paypal (all activity) and it says "pending OK to send" then you must send the item
•
• Your funds will be held for 21 days in order to allow you to send the goods, for them to arrive & be checked by the buyer & for any possible issues to be resolved
•
• This process can be accelerated to just 7 days if you send the item by a tracked service with online delivery confirmation. When you add the tracking number to eBay & Paypal & it shows delivered then on day 8 the funds are released
•
• More info here (but feedback is no longer used for confirmation of delivery) https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more
•

• This is also for your protection as new accounts or those not often used for selling are generally those targeted by hackers. If Paypal released the funds before a problem was noticed & the hacker got away with the money.....they as your account was used...YOU would be responsible for the refund

[eriainollma72 · Accepted solution]

Is there any where it states that you MUST sell every other day/week ? I am not a dealer.

[pixiesen2012 · Accepted solution]

you don't have to sell every other day/week, but if you don't you will have the payments held.

[corred · Accepted solution]

@eriainollma72

I only sell 1 or 2 items a month.....but that retains my status as a regular seller.......

Nobody has to sell frequently but as an ad-hoc seller you may well always be subject to the payment hold

[eriainollma72 · Accepted solution]

So bottom line is if you don't sell frequently .And create fees for e bay. You are considered a potential fraudster . lesson DONT SELL ONE BAY.

[angelah1847 · Accepted solution]

And if your account had been hacked during the time you weren't using it to sell you would expect ebay and or Paypal to protect you in some way wouldn't you?

For all they know your account could have been hacked when you sold a high value leather jacket 'out of the blue'.

[corred · Accepted solution]

@eriainollma72

If your account were not very active....some fraudster got hold of your details, changed your email addresses so you did not know about it & then fraudulently sold 100 x-boxes which did not exist for £100 each.....the fraudster then got access to the money straight away......but because it was your account which had been used & eBay/Paypal then came after you for the £1000 in selling fees & £10000 in refunds to the buyers who had been scammed....what would you then say ?? That more should have been done to protect your account ?? That the fraudster should not have been allowed access to the money ??

This is not a scare story.....it happens regularly on eBay....but in most cases the payment holds prevent the real account holder being bankrupted

The holds are nothing to do with eBay considering you to be a fraudster......they are to prevent you becoming a victim of fraudsters

[eriainollma72 · Accepted solution]

There must be some way that you could open and close your seller account. . To protect it. whilst it is dormant. I personally buy more than sell. Giving e bay the tracking No. for the item should be enough to release the payment to you. after all they have my name address . bank details . card details . And a D/D set up to take payment of fees whenever. So I am hardly likely to default in sending the goods .

[pixiesen2012 · Accepted solution]

but ebay don't know that it is you listing and selling the item!

your account may have been hacked


the funds are only released when the tracking shows the item has been delivered.

[angelah1847 · Accepted solution]

"There must be some way that you could open and close your seller account. . To protect it. whilst it is dormant."

No there isn't.

[corred · Accepted solution]

@eriainollma72

There is no way to suspend a seller account

If you were hacked the chances are that the fraudster would change ALL those details apart from the one eBay use to collect fees

A hacker would change your Paypal email so they got all the payments from fraudulent sales they created on your account.....so they get say £10000 from fake sales......into their account......if Paypal released the funds immediately (the fraudsters also probably add a fake tracking number).....they then do a runner with the money......BUT as the sales were made on YOUR EBAY ACCOUNT it would be YOU liable for all the refunds

[eriainollma72 · Accepted solution]

O well if its that unsafe I will not be buying or selling any more on e bay. .

[angelah1847]

You can disagree as much as you want, the policy is applied to all new and infrequent sellers.

If you don't agree with it then you'll have to find somewhere else to sell your items.

I also doubt ebay see it as a privilege to sell your or my items to be honest

[eriainollma72]

I am not an infrequent seller . I f you read the post .I have above average selling. And Zero negative . transactions. Also asked to become a Top seller. Ebay are paid to list .And sell items.

[pixiesen2012]

the last feedback you received as a seller was neutral that says:-

Not as described. Difficult seller needed eBay to sort out


so you are not exactly a 'top seller'!

you don't get 'invited' to be a top rated seller, you are given top rated seller status if you fulfil the criteria

[eriainollma72]

Your seller level

Current seller level
Above Standard
As of 20 Dec, 2018

If we evaluated you today
Your seller level would be
Above Standard
Next evaluation on 20 Jan, 2019

Transaction defect rate
0.00%
0 of 1 transactions

Late delivery rate
0.00%
0 of 0 transactions

Cases closed without seller resolution
0.00%
0 of 1 transactions

Transactions and sales
1
transactions
£60.00
sales
See monthly breakdown
See monthly breakdown
Returns rate
0.00%
0 of 1 transactions
Neat. You didn't have any returns Speaks for itself.

[pixiesen2012]

the feedback speaks louder.

[eriainollma72]

I can see by the comments this is a ship of fools

[angelah1847]

You came to this forum asking for opinion and you have received just that from members with far more selling experience than you do.

Your feedback profile as a seller tells everyone that until very recently you hadn't sold anything for over a year, that makes you an infrequent seller.

You are not being treated any differently to other sellers who sell as infrequently as you do and you are taking this far too personally.

Your seller status is bound to have lots of 0% as you sell very few items and very infrequently.

[corred]

@eriainollma72

"I am not an infrequent seller . I f you read the post .I have above average selling. And Zero negative . transactions. Also asked to become a Top seller. Ebay are paid to list .And sell items"

That comment alone shows your inexperience on eBay........it is sent to virtually every eBay member with a seller account on eBay even those who do not sell .....

If you knew the T&C of becoming a Top Rated Seller which for one thing requires you registering as a business seller with £1000's in annual sales you would know this

Becoming a Top Rated Seller
Becoming a Top Rated Seller indicates that you consistently deliver outstanding customer service, and also makes you eligible to receive a prominent eBay Premium Service badge on qualifying listings.

To become a Top Rated Seller you'll need to:

Have an eBay account that's been active for at least 90 days
Be registered as a business seller on eBay.co.uk or eBay.ie
Have at least 100 transactions and £1,000 (€1,500) in sales during the last 12 months with UK and Irish buyers
A defect rate less than or equal to 0.5%, with 3 or less defects from unique buyers
Cases closed without seller resolution less than or equal to 0.3%, and 2 or less cases
Late delivery rate less than or equal to 4%, and 5 or less late deliveries
Comply with eBay's selling practices policy
Meet the requirements for transaction defect rate, cases closed without seller resolution, and late delivery rate. You'll find the requirements in the table below
If you've met these performance standards requirements on eBay.co.uk or eBay.ie, we'll automatically upgrade you to the Top Rated Seller status at your next evaluation.

[arkwebus]

Regarding your comment about the tracking. Hopefully [though not always] the Customer Service Rep will have entered the tracking details into the listing. If not then you must do so. If you do so [as advised] and when the tracking shows delivery then Paypal will release the money sooner.

This is a link:

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-being-held-for-21-days-faq3236?app=sea...

In my view eBay is not a suitable selling platform for any transactions where the seller requires instant and irreversible payment.

@eriainollma72 

[eriainollma72]

I pay instantly when buying. My feed back on buying is excellent. So should be afforded likewise . I suggest E bay looks at a members status. before putting any restrictions on payments . Its a 2 way thing/ Because I don't sell every day/week. . It Should not matter.. This is Tantamount to not trusting me to sending the item.

[angelah1847]

History as a buyer bears no relation to their performance as a seller. They are 2 completely different things.

A new seller could have feedback in the 1000s as a buyer but ebay will not and should not take that into account when it comes to how they may perform as a seller.

[red_magpie]

It isn't eBay that's holding it, it's PayPal and you have accepted it in the user agreement.

This is done to protect buyers, to ensure that funds are available to refund them if the seller fails to deliver their items. Also to protect eBay and PayPal, who would otherwise have to meet the cost of refunding buyers themselves.

For more information and to learn how to to reduce this holding period reduced see: http://pages.ebay.co.uk/help/sell/paymentprocess-newsellers.html

[john1297576]

Ebay make the rules, you agreed to this when you joined. One of the reasons for the 21 day hold is that an account with a break in selling has frequently been hacked and used to list items, collect the money and not deliver. However you would be the one getting all the aggravation from buyers, and the bill for Fees. So you have to prove all over again that you are a good seller. Release of your money can be speeded up by adding tracking to each sale and once delivery is proved, the money is released. This does not of course stop a buyer claiming Not As Described.

[eriainollma72]

As they say always read the small print.