withheld payment until item is delivered policy

[eriainollma72]

Is what E bay doing regarding the withheld payment, policy Legal. I have Sellers level of ABOVE STANDARD. Transaction defaults 0%00.Late delivery 0%00.Have been asked to become aTop Seller. Yet twice after selling items. with a time lapse between sales. I am informed that MY payments are being withheld until delivery .As i am on a probation period.? When I sell an item the buyer is paying me for the goods. Not Ebay. Who are payed a fee for the priviledge of selling my items. Also I am paying for the postal service of the items  without psyment from the buyer until Ebay release the money. Which is in their account . I strongly disagree with this policy. in my instance.  Anyone else of the same opinion ? 

[nightnursekitten · Accepted solution]

You are a returning seller, so yes its quite legal, and well publicised. Your account may have been hacked in the time it was inactive so its a protection measure

Enter tracking details and it'll release your money quicker

[eriainollma72 · Accepted solution]

I have already given the tracking No.s to Jodie .

[nightnursekitten · Accepted solution]

Who's Jodie? You need to enter them on the order details

[eriainollma72 · Accepted solution]

Jodie is E bay live chat Rep. I spoke to regarding the matter.

[corred · Accepted solution]

@eriainollma72

When you post an item there is space to add the tracking number....if you do this at the time you dispatch then within 7 days (generally less----3 days after delivery) the funds are released......adding tracking now will still mean funds are held for at least 3 more days if the tracking shows delivered.....you only have feedback for 4 sales on this account & all those more than a year ago....so you are deemed a returning or infrequent seller.......

Any seller who goes 2-3 months or more with no sales can expect to have the hold applied

NO MONEY is held in any eBay account....the money is with Paypal...allocated to your account awaiting clearance after proven delivery

• As a new, infrequent or returning seller your first few payments are subject to a 21 day security hold

• This is to ensure you are genuine & have the items you advertised for sale
•
• When you look in Paypal (all activity) and it says "pending OK to send" then you must send the item
•
• Your funds will be held for 21 days in order to allow you to send the goods, for them to arrive & be checked by the buyer & for any possible issues to be resolved
•
• This process can be accelerated to just 7 days if you send the item by a tracked service with online delivery confirmation. When you add the tracking number to eBay & Paypal & it shows delivered then on day 8 the funds are released
•
• More info here (but feedback is no longer used for confirmation of delivery) https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more
•

• This is also for your protection as new accounts or those not often used for selling are generally those targeted by hackers. If Paypal released the funds before a problem was noticed & the hacker got away with the money.....they as your account was used...YOU would be responsible for the refund

[eriainollma72 · Accepted solution]

Is there any where it states that you MUST sell every other day/week ? I am not a dealer.

[pixiesen2012 · Accepted solution]

you don't have to sell every other day/week, but if you don't you will have the payments held.

[corred · Accepted solution]

@eriainollma72

I only sell 1 or 2 items a month.....but that retains my status as a regular seller.......

Nobody has to sell frequently but as an ad-hoc seller you may well always be subject to the payment hold

[eriainollma72 · Accepted solution]

So bottom line is if you don't sell frequently .And create fees for e bay. You are considered a potential fraudster . lesson DONT SELL ONE BAY.

[angelah1847 · Accepted solution]

And if your account had been hacked during the time you weren't using it to sell you would expect ebay and or Paypal to protect you in some way wouldn't you?

For all they know your account could have been hacked when you sold a high value leather jacket 'out of the blue'.

[corred · Accepted solution]

@eriainollma72

If your account were not very active....some fraudster got hold of your details, changed your email addresses so you did not know about it & then fraudulently sold 100 x-boxes which did not exist for £100 each.....the fraudster then got access to the money straight away......but because it was your account which had been used & eBay/Paypal then came after you for the £1000 in selling fees & £10000 in refunds to the buyers who had been scammed....what would you then say ?? That more should have been done to protect your account ?? That the fraudster should not have been allowed access to the money ??

This is not a scare story.....it happens regularly on eBay....but in most cases the payment holds prevent the real account holder being bankrupted

The holds are nothing to do with eBay considering you to be a fraudster......they are to prevent you becoming a victim of fraudsters

[eriainollma72 · Accepted solution]

There must be some way that you could open and close your seller account. . To protect it. whilst it is dormant. I personally buy more than sell. Giving e bay the tracking No. for the item should be enough to release the payment to you. after all they have my name address . bank details . card details . And a D/D set up to take payment of fees whenever. So I am hardly likely to default in sending the goods .

[pixiesen2012 · Accepted solution]

but ebay don't know that it is you listing and selling the item!

your account may have been hacked


the funds are only released when the tracking shows the item has been delivered.

[angelah1847 · Accepted solution]

"There must be some way that you could open and close your seller account. . To protect it. whilst it is dormant."

No there isn't.

[corred · Accepted solution]

@eriainollma72

There is no way to suspend a seller account

If you were hacked the chances are that the fraudster would change ALL those details apart from the one eBay use to collect fees

A hacker would change your Paypal email so they got all the payments from fraudulent sales they created on your account.....so they get say £10000 from fake sales......into their account......if Paypal released the funds immediately (the fraudsters also probably add a fake tracking number).....they then do a runner with the money......BUT as the sales were made on YOUR EBAY ACCOUNT it would be YOU liable for all the refunds

[eriainollma72 · Accepted solution]

O well if its that unsafe I will not be buying or selling any more on e bay. .