why is it that as a seller Ebay don't listen to anything.

[maybeya0184]

I sold a brand new washing machine for a caravan. NEVER USED ONLY TESTED. The buyer sent back feedback that she was really happy with it. 3 weeks later she is saying it arrived full on dirty water and broken. of cause Ebay will refund her. First how the hell would I end a washing machine full of water. Eby dont care bout there sellers only buyers

[john1297576]

Ebay didn't see what you sold or what was received, so if buyer opens a Not As Described case you are required to arrange topay for return postage and refund.

Ebay has no way of checking who is telling the truth but under the terms of the money back guarantee are required to get a refund and if you don't deal with it they will and you get a defect and no refund of the selling fee.

If ebay turned down the buyers request the whole money back guarantee sstem would be worthless and this is something that if you sell on ebay you have to live with.

[maybeya0184]

She received the item 3 weeks ago and left positive feedback, you don’t need to be a rocket scientist to work out who the liar is.

[maybeya0184]

Also, how on earth could we sent a washing machine full of water? I can certainly see the attraction of being a buyer on eBay, but the benefits of being a seller are a little more ethereal.