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seller refuses refund
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19-02-2016 6:44 PM
Help! I have had to open a case as the item I bought never arrived.The seller believes that a photo of the postal receipt (sent economy) should warrant enough info as to avoid paying or part paying for my loss.We have ping ponged responces however I now want ebay to step in and resolve.I can't understand the responce page as there is no info/highlighted box to show how I ask them to do so....it just keeps repeating 'continue' and sends me straigt back to the page to re contact her? Guess it is just that I am missing something somewhere.Please help.
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19-02-2016
6:47 PM
You have to wait 8 days from opening the case before ebay will step in, escalate the case on the 8th day to be refunded, ignore the seller they obviously have idea what there doing!!..........
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