royal mail !!!

[hunnys_house_of_crafts_01]

hi, is anyone else having a nightmare with royal mail recently ?

I understand now and  again things go missing, but the last few months it seems a hell of a lot of my orders are going missing ! 

I have a royal mail account and i take my mail bags to the post office ( so you would think they are safely in the postal system ) but full bags seem to just disappear.

The items i sell are only a few pounds each, so its not worth paying for tracking, but i have to refund alot of people and have a few angry customers.

Is anyone else having this problem?

Is there another way to do things?

Or should i just shut my ebay account and find another job?

[hunnys_house_of_crafts_01]

john, im not having a dig a royal mail, but if im taking my orders to them, and they go missing then who could be losing them?

when i called royal mail, all they say is wait 10 working days and then put in a claim.

when your billed on an account you would think your mail bags or post is scanned somewhere to generate a bill, but they have no way of even telling if they get the mail bags in the first place.

I was just asking if anyone was experiencing the same thing, and if there was another way things could be done to ensure my customers get their stuff.

I even posted things in the post box to see if that made a difference and still had items go missing, i had to send one customer a replacement twice, thankfully she got her item the 3rd time.