return an item

[susyq2001uk2001]

i used a different e mail address to access my e bay account i now want to return the item i have the confirmation e mai but when i click on veiw order i get a banner saying i must be loogen onto the correct account or as a guest to start the process tried as a guest put in the e mail nothing help 

[fargvs]

Items purchased as a Guest will not show in your eBay account ... any Returns or later problems are processed through PayPal  Resolution Centre (not eBay) using a PC/Laptop, not a basic App/Mobile device.>

https://www.paypal.com/uk/webapps/mpp/refunded-returns

https://www.paypal.com/uk/smarthelp/home

https://www.ebay.co.uk/help/buying/paying-items/buying-guest?id=4035&st=2&pos=1&query=Buying%20as%20...