refunds on tracked items

[beechcroftdiving]

I recently sold an item for £149. The buyer claims it didnt arrive so the courier looked into it. The van tracking shows he was at the address, the tracking shows it was delivered and signed for in the buyers name. The buyer claims he didnt recieve it so I opened a claim with the courier firm. I filled in my form but the buyer refused to sign a form that claimed he hadnt received the goods.  I contacted ebay who said if he is telling the truth then they would close the case in my favour as that would push him into helping me with his claim. 3 days later they gave him a full refund. When I queried this they said he has proof it wasnt delivered. They wont tell me, show me or share this alleged proof yet took £149 from my account and refunded him. I now cannot make a claim as he hasnt signed the form .How can this be either fair or reasonable?   I have done nothing wrong yet loose £149 just because the buyer wont sign a form. Ebays answer is  take it up with the courier. I explained I had already done this but need his signature as wel l

Ebay will now do nothing except reply to my messages with insincere platitudes telling me how much they value my business. That is just taking the **bleep**

[ruby*tuesday]

You seem to be Posting using Hermes Economy or Royal Mail 2nd Class. Hermes offer very little compensation or non at all, they have a very long exclusion list. Royal Mail Standard Post only pays out £20.00. However you should have had some Tracking Number?  Which you should have added to Dispatch as soon as you have Posted. Buyers cannot then open an Item Not Received Case if the Tracking Shows as Delivered.

Is up to you to ensure you use the correct Postage with adequate cover.

[beechcroftdiving]

I have been selling on ebay for 13 years with a turnover of around 750,000 so I am aware that parcels need tracking and that tracking numbers are entered onto ebays file. This is done as soon as the parcel is booked in. Despite ruby*tuesday saying a not as received case cannot be opened if tracking shows it was delivered that is exactly what has happened here. The goods were booked in with the courier, the tracking number was entered on ebay, the goods were tracked to the buyers door and signed for. Despite this ebay have reopened a closed case and given the buyer a full refund without even notifying me until after the event. The Courier was LCP who collect most of my parcels. They are usually then delivered by Yodel. Ebay say the buyer has proof the parcel wasnt delivered but wont tell me what that proof is.. The only way the buyer could prove it wasnt delivered to him would be if he had proof it was left elsewhere ie at a neighbour in which case he probably has both the goods and my money.

[corred]

@beechcroftdiving

This does not help but the fact you stsate that LCP generally deliver using YODEL gets alarm bells ringing as my own experiences with them is that they employ what can best be described as "unreliable" drivers......I will not say more than that

I had a mobile phone being delivered........the sender used Yodel & provided online tracking showing the route & the calls the driver made & when....it showed delivery to my property in a "safe place" & a card being left to say where ..........

I arrived home, no card, no parcel & the safe place (when I phoned Yodel) as in my shed......well good luck with that....my shed is locked & alarmed........

I took pics all round my property ....around doors, behind shed, near bins etc & went to the Yodel depot with the evidence......I was there an hour while they tried contacting the driver....who eventually said it was left behind a planter by my door (an area I had photographed & had proof it was not there)......I went home & shock horror the package mysteriously arrived while I was at the Yodel depot......it had been neatly sliced open to allow the contents to be removed....fortunately they had been replaced....but the driver must not have had anything with him to repair the nice neat cut in the polythene......the factory seals on the phone box has also been cut

It is possible yur buyer has datestamped CCTV showing no attempted delivery at the time stated by Yodel............I know I now have PIR CCTV which picks up visitors to my property, records them & sends notifications to my phone