eBay

Hi,   I received an item recently that was drop shipped, ordered from B&Q direct to my address. I therefore opened a return upon noticing B&Q was £19 cheaper, and shipped an identical item from B&Q to the return address. The seller is ironically refusing to accept this identical item and offer me a refund, meaning I have paid them for nothing.   Does anyone know where I stand? They are claiming because the 'barcode is different' they won't accept it but I know for a fact it's identical as mine arrived with the B&Q delivery note (and they'll have never seen the barcode as they never saw the item!)   Thank you in advance ... View more

I returned a faulty item on the 5th July following ebays decision in my favour. I supplied the tracking number to ebay and the item has been delivered 10 days ago.   I have nor received my refund and the contact eby system send me round in a loop.   How can I sort this   Thanks ... View more

i contacted ebay this week in conection with there july site update. since this update the site has become quite unusable with many if not all the options down the left hand side of a search missing. ebay said they were working to correct this but 5 days on and it is still the same. is ebay going to put this right ????? ... View more

I bought  a product on ebay buy I my card was deducted twice. How do I get a refund  for one  ... View more

Hi all. We sold a footstool (only £5 and local collection the o ly option) but the person who won it hasn't contacted me to arrange picking it up, and I've messaged them 3 times now without reply. I move house on Wednesday from Surrey to the Midlands, what do I do? ... View more

Bought an iPhone 8 back in November 2020  which was described as being in 'pristine condition'. No problems at first, but after just about 8 months it packed up and wouldn't charge - then it did charge and worked for about a minute before packing up again. Took it to a repair shop, who opened it and said the motherboard was faulty and that it was apparent that the phone had been worked on before. The shop refused to work on it because of the previous repair.   When asking the seller what warranty came with their phones, they said 12 months 'for any technical issue' . When I later stated why I had asked about the warranty, the seller said that the shop had damaged the motherboard and that items like this were not covered by the warranty.   As you can imagine, I'm pretty fed up over this: is the seller right? Is it reasonable to think a hone graded 'excellent' should only last for 8 months? I can't find any way for eBay to assist on the site. Does anyone think I have a case or should I just put this down to experience? ... View more

I've bought an item on eBay and followed the link to pay for it by PayPal. Neither eBay nor PayPal show what email address the payment went to. The seller hasn't received the payment into their PayPal account. Can anyone help me track down the money? Thanks ... View more

When looking at items on ebay they were always in AUD dollars, for some reason they are listed in pounds now, how do I change it back to AUD ... View more

I have emailed the seller about refund and received email from ebay to say refund was made yet Paypal says not received any monie's to my account , Contacted seller again he said was sent back .   Seller;-andrzej555rytwinski  Prestigio multipad tablet,                                                                     yours M.M     ... View more

Hello, l have done feedback on a wrong item how can l change it as that item has not been trceived as of yet???? ... View more

I purchased a new with tags dress  size 22 for my Son's wedding from Ebay on 17th January 2021, then on 15th March 2021 from the same seller i bought the matching jacket again new with tags.  My son's wedding date changed so i decided to sell the two items together on Ebay, the outfit sold on 06.07.2021. the buyer left positive feedback + sent me a message to say how happy she was. Fast forward to yesterday 16th july 2021 the buyer is now saying the dress was a size 18 and not size 22 .  Ebay can see what i bought and that both items are a size 22, I don't have the dress in a size 18 nor did i sell the buyer a jacket size 22 and the matching dress sized 18.  The buyer is now requesting a return and refund. Ebay have approved the buyer can return the outfit, my questions are : where do i stand, it is my belief the buyer is returning a dress in a different size to the one i sold her.  why did the buyer wait until now to request a return especially after putting positive feedback and sending me messages telling me how happy she was.  I feel i am being swindled. and i don't know what i am able to do as a seller. Please help ... View more

I sold a item on eBay, however the buyer did not like it so he put in a request to return. He shipped the item and added the tracking number however due to address query (not sure what address the buyer put) it was sent back to him. He has now won the case with eBay saying he sent the item back and the tracking shows it was delivered. However tracking does not show that, instead shows sent back to buyer and I am now out £180. What do I do?  I have messaged the buyer several times but no response.  I dint understand how the investigation processes work.  ... View more