Refusing to accept return

[0772958]

Hi,

I received an item recently that was drop shipped, ordered from B&Q direct to my address. I therefore opened a return upon noticing B&Q was £19 cheaper, and shipped an identical item from B&Q to the return address. The seller is ironically refusing to accept this identical item and offer me a refund, meaning I have paid them for nothing.

Does anyone know where I stand? They are claiming because the 'barcode is different' they won't accept it but I know for a fact it's identical as mine arrived with the B&Q delivery note (and they'll have never seen the barcode as they never saw the item!)

Thank you in advance

[redwick1]

That is not a reason for a return

You should have checked prices before buying

Some sellers are allowed to drop ship 

If the seller is a business or has Returns accepted on their listings then you send a return request and they have to accept the item back 

You pay the return postage

If they dont have Returns accepted then they can refuse and if you sent the request and it closed in their favour then there is nothing you can do

Did you return it before opening the dispute

If you did then open it now and put in the tracking or 16 digit code onto the dispute and escalate after 3 days to ebay

Ebay accept delivered or attempted delivery for a returned items but it  must be done through a dispute

[0772958]

Thank you. Some sellers? What dictates whether they can or can’t? The seller does accept returns, I have sent them an identical item via B&Q as they did to me, but it looks like it’s OK for them to do but not me and I will end up paying twice. I know it’s my fault for not shopping around, I just ordered in a rush. Even if I didn't return via eBay (though I did open a return and it was accepted) you'd think any decent person would at least offer some sort of refund. 

[redwick1]

This is the ebay policy on drop shipping but even if the seller was not sticking to policy I doubt ebay would do anything.https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/drop-shipping?id=4176 Why did you send an identical item from B&Q. If they accepted returns then you just return the item you received through the returns proccess and would have received your refund. You have to send tracked and put that on the return. They dont have to offer a refund. That is business and how drop shippers make their money.

[red_magpie]

The seller is not allowed to drop ship from B&Q, unless B&Q has a separate, trade only wholesale section (which I don't think is the case). Business sellers can use a trade wholesaler to fulfil deliveries, but using another retailer or online marketplace for deliveries is not permitted. Private sellers can't drop ship anyway, as buying to resell is a business activity and private sellers can only sell their own, unwanted possessions.

However, I think you're saying that you kept the item you originally received, and tried to return an identical but cheaper item that you bought from B&Q? If so, you have placed yourself 100% in the wrong as when you return an item you must return the actual item you received.

I'm sorry, but you have placed yourself so far outside the normal procedures for buying and returning items here that I find it impossible to suggest what to do.

[0772958]

I sent the same item they sent me via the same method so yes it was cheaper but they can still sell it for the higher price if they want. They are a private seller though. 

Never mind, it's learning for next time but think it's a lost cause. I can't drive so would have been difficult to return the original item as it's quite bulky.

Thanks everyone 

[pixiesen2012]

sorry, but you have to return the item you received, you can't have another item sent to the seller,

the seller has every right to refuse