Refusing to accept return

[0772958]

Hi,

I received an item recently that was drop shipped, ordered from B&Q direct to my address. I therefore opened a return upon noticing B&Q was £19 cheaper, and shipped an identical item from B&Q to the return address. The seller is ironically refusing to accept this identical item and offer me a refund, meaning I have paid them for nothing.

Does anyone know where I stand? They are claiming because the 'barcode is different' they won't accept it but I know for a fact it's identical as mine arrived with the B&Q delivery note (and they'll have never seen the barcode as they never saw the item!)

Thank you in advance

[red_magpie]

The seller is not allowed to drop ship from B&Q, unless B&Q has a separate, trade only wholesale section (which I don't think is the case). Business sellers can use a trade wholesaler to fulfil deliveries, but using another retailer or online marketplace for deliveries is not permitted. Private sellers can't drop ship anyway, as buying to resell is a business activity and private sellers can only sell their own, unwanted possessions.

However, I think you're saying that you kept the item you originally received, and tried to return an identical but cheaper item that you bought from B&Q? If so, you have placed yourself 100% in the wrong as when you return an item you must return the actual item you received.

I'm sorry, but you have placed yourself so far outside the normal procedures for buying and returning items here that I find it impossible to suggest what to do.

[0772958]

I sent the same item they sent me via the same method so yes it was cheaper but they can still sell it for the higher price if they want. They are a private seller though. 

Never mind, it's learning for next time but think it's a lost cause. I can't drive so would have been difficult to return the original item as it's quite bulky.

Thanks everyone