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packlink still does not work

pondaqua
Contributor

‎07-08-2019 8:37 AM

Obviously no new news to you sellers about Packlink not working. Ebay still have not fixed it.

Please can someone tell me how Ebay can launch a label print / delivery program without self testing-proving

that it works. So so disappointed with Ebay. Spoke with them today and they cannot offer a time scale of when

it is likely to be fixed....what a total farce...what a waste of our time and effort. Stll manage to take our shop fees,

final fees etc etc...but cannot provide the full service...very, very poor on their part.

 

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luke_uk
Engager
‎07-08-2019 5:32 PM

Hi everyone — thank you for posting about your recent experiences.

 

We are listening to your feedback and are working through the points you have raised.

 

Here are answers to some of the FAQs that we have been receiving from you:

 

 

  • To reprint a cancelled label – sellers can use the “create Shipment” option from the “add Shipment” drop down on the label history page

 

  • On the weight query – I can confirm that this has been fixed

 

  • On the sign in loop issue – this has been affecting only certain browser versions and I confirm that a fix was rolled out this afternoon.

Here are some links to the main Packlink Help pages about main topics:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks,

 

Luke

 

 

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