missing items

[fikhel_0]

want to ask what happens if courier says item is  delivered when it clearly has not been  contacted  hermes  was told its delivered  then showed me a map as proof of posting  ?? they left no card did not knock on door as i was in all day saturday  and the item was  small enough to have been posted through  letter  box , o have asked my neighbours  ..nothing  checked around garden nothing  so what to do  for now i shall not be ordering  any items from ebay untill we reach  satifactory  conclusion 

guessinng both items were in same packet as they were ordered at same time  £44.00  gone 

not a happy  person 

[red_magpie]

Unfortunately this is a regular problem. Anyone can sign for parcels, it doesn't have to be you. Some services don't even require a signature. Parcels may be left with neighbours, delivered to the wrong address or left in a "safe place" to be lost or stolen. Doorstep theft of parcels (known as "porch pirates" in the US) is soaring.

You have done everything you can to check, all you can do now is to open a case under eBay's money back guarantee, through the resolution centre. (Or two cases, if this involves two items bought separately.)

However, eBay can't and doesn't attempt to investigate disputed deliveries. Cases are decided according to the delivery status in the tracking record. If this states that it has been delivered to your address the seller has done all that eBay requires, and they are not be required to refund you. Check the tracking record for yourself and make sure that it definitely refers to your address. If it isn't, you can appeal.

Otherwise all you can do is ask the seller to press the courier to investigate the loss. Good luck, but if it was tracked as delivered it's unlikely they will accept any responsibility. This has become one of the biggest risks of buying on eBay.

You can read eBay's full money back guarantee policy here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html