item didnt arrive at buyer but i have post reciept who do i contct ebay or post office

[ple908]

hi , i posted some shoes .i have proof of postage 

buyer saying item did not arrive 

what do i do ?????

[ple908]

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Sent from Mail for Windows 10

Thank you so much this has happened before ,, I do think she received the item but what can you do unless I pay for a signature

People say that folk can say it was stolen off the doorstep now

Think I will just refund

[arkwebus]

The buyer opens a case and you refund!  Proof of postage is not enough you have to be able to prove delivery. 

However if you used Royal Mail then this would be a small parcel and there will be a 16-digit code which you enter when you despatch [or now if you did not do that].  If a case is opened the enter that number in the case

This does not provide tracking but will be scanned at doorstep when delivered.  If it shows as scanned you should win the case.   If not you need to refund quickly; you get 3 days now I believe

@ple908