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how to claim for damage during transit

A beautiful and much loved vintage CD player that was working perfectly has been damaged during transport. I offered next day delivery to limit any possible damage and it was marked fragile.  Unfortunately as it was purchased by a buyer in Germany, transport was then organised by ebay. In any event the CD player arrived damaged and the buyer reports that there are several loose parts.  How do i go about claiming on the insurance as I cannot find anything in the FAQs regarding this type of dilemma.   

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