how to block an abusive message - seller

[lamorna7497]

Hi

I want to block an abusive message sender.

Tried the option where you block buyers, but it would not accept the username, although it is correct.

I have reported him to ebay, although they don't give the outcome, which doesn't mean much really.

This is a selller who opened a case against me for not returning an item, although he had signed for it.

Any advice welcome please.

[arkwebus]

Did you open a case when you sent the things back?    I have never heard of a seller being able to open a case in this way.  The only case that a seller can open is "non payer".

How did you contact eBay?  It sometimes happens that they do not understand what members are saying and give unclear advice.

I'll see if I can conjure up some sort of help from others.  @john1297576 @plpmr @*guinevere* 

@lamorna7497 

[lamorna7497]

Hi
thanks for your help.
I requested a refund and return, which was fine as seller had a return policy.
A few days later received email from eBay stating that the seller had opened a case against me for not returning the item -
which he had in fact signed for.
I contacted eBay by chat. I have opened no case at all.
Left negative feedback, and have since changed to neutral in response to request from seller.
Yet he is still not happy...
I have now reported him to eBay, but am sceptical as to what action they will take.