how to block an abusive message - seller

Hi

 

I want to block an abusive message sender.

Tried the option where you block buyers, but it would not accept the username, although it is correct.

I have reported him to ebay, although they don't give the outcome, which doesn't mean much really.

This is a selller who opened a case against me for not returning an item, although he had signed for it.

 

Any advice welcome please.

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arkwebus
Experienced Mentor

Did you open a case when you sent the things back?    I have never heard of a seller being able to open a case in this way.  The only case that a seller can open is "non payer".

 

How did you contact eBay?  It sometimes happens that they do not understand what members are saying and give unclear advice.

 

I'll see if I can conjure up some sort of help from others.  @john1297576 @plpmr @*guinevere* 

 

@lamorna7497 

 

 

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