how to block an abusive message - seller

[lamorna7497]

Hi

I want to block an abusive message sender.

Tried the option where you block buyers, but it would not accept the username, although it is correct.

I have reported him to ebay, although they don't give the outcome, which doesn't mean much really.

This is a selller who opened a case against me for not returning an item, although he had signed for it.

Any advice welcome please.

[*guinevere* · Accepted solution]

@arkwebus  This is the second OP I've seen today who  said they tried to report a member but ebay didn't recognise the usename. Wonder if it is a glitch? 

As far as messages are concerned I believe the only sdvice here is to ignore/ delete without reading if the messages are abusive.

Get the police involved if they are threatening you.

[lamorna7497 · Accepted solution]

Thanks again Guinevere - it is the same person who you helped me with the other day...after I removed his negative feedback.

[*guinevere* · Accepted solution]

You're welcome. Glad you got that one sorted anyway 🙂

[arkwebus]

If you buy something on eBay and you want to return it you must "open a case" on eBay's resolution centre [link below].  If [as you say - I think] you did not there really is nothing eBay will do.  

If you open a case for "return" to a business seller where - for example - you do not like the colour the seller sends you a label which you pay for. The label has tracking and when eBay can see the delivery to the seller the refund is made.  If the item is faulty then you open a "not as described" case and the seller sends a label which he pays for and then the case proceeds as before.

@*guinevere*  [please help me out here! Am I right? ]  There really is no case that the seller can open apart from if you did not pay.   I really cannot get to grips with what eBay means.  

@lamorna7497 

[lamorna7497]

Apparently for me not returning the goods, although I did, and the seller signed for them - then eBay decided in my favour and issued the refund.
I think this needs clarification, as it has cost time, stress, and I have ended up with negative feedback, albeit marked as positive. It also concerns me that this unpleasant person has my address, and I wish that eBay would evolve and have some kind of middleman, to prevent this kind of situation.

[plpmr]

adding to the advice already given -

You can report the abusive feedback you got as a negative comment that conflicts with the positive comment [false positive] and eBay will remove the comment and place a policy violation on the sellers account.

[lamorna7497]

Thanks for reply

[arkwebus]

Did you open a case when you sent the things back?    I have never heard of a seller being able to open a case in this way.  The only case that a seller can open is "non payer".

How did you contact eBay?  It sometimes happens that they do not understand what members are saying and give unclear advice.

I'll see if I can conjure up some sort of help from others.  @john1297576 @plpmr @*guinevere* 

@lamorna7497 

[lamorna7497]

Hi
thanks for your help.
I requested a refund and return, which was fine as seller had a return policy.
A few days later received email from eBay stating that the seller had opened a case against me for not returning the item -
which he had in fact signed for.
I contacted eBay by chat. I have opened no case at all.
Left negative feedback, and have since changed to neutral in response to request from seller.
Yet he is still not happy...
I have now reported him to eBay, but am sceptical as to what action they will take.

[arkwebus]

A seller cannot "open a case for not returning an item".  You open a case and input the tracking [or it is automatic]. When it is delivered the seller/eBay will refund. 

Sadly as you have been in a transaction you cannot block messages

@lamorna7497 

[lamorna7497]

I was given a case number by eBay, and was told that a case had been opened against me.

[papso22]

Its the term ebay uses when the seller uses the 'report' a buyer' function. It's not really a case as we understand it.

[lamorna7497]

Why would you report a buyer? Sounds the same thing.
He has now left feedback calling me " a lier and farud", his spelling.
Can I request eBay to remove this?
It is sent as positive feedback. I have resisted the temptation to reply as yet.

[papso22]

Seller's use it to report instances where they think, or want eBay to think, that a buyer is abusing the money back guarantee.

EBay will remove that feedback and give the seller a black mark.

[lamorna7497]

Thanks - that makes sense. There was a thirty day no quibble return policy, so no abuse.
Will ask eBay to remove it, especially as I removed his negative feedback. What a saga!