how long is too long?

[holde669]

I posted an item on 24 May.  The buyer needed it quickly and asked, but did not pay for,the speediest delivery, it was a dinner jacket needed for Friday 28th.

On 09 July (yes, July) they have decided that they never received it.  Its a full three piece suit, so not easy to miss - or lose.

I no longer have the proof of posting, I have simply mislaid it.

I know that the seller has no protection with ebay, and the buyer just has to ask and they will be refunded.

I have no choice but to shut both my ebay and paypal account before I lose the money. 

How is this fair?

[john1297576]

You really to need to laern the basicsabout the Money back guarantee.

Firstly you should have sent tracked, even a small parcel has a tracking number, and proof of posting with this number should be kept for 13 months as Charge Backs can be made up to a year after payment.

When you have read the MBG you will see that the buyer has 30 days to open a Not Received case so is well out of time and ebay would not enforce a refund as buyer cannot open a Not Received case.

However if they paid by Paypal then they have 180 days to open a case, and without the P o P which would show whether delivered or not, you would have to refund and have nothing to support a claim on Royal Mail.

That is the main purpose of keeping a Proof of Postage.

[**peaseblossom**]

Buyers only have 30 days after estimated delivery date to open useable cases on ebay.   After that they can still open one but won't be able to escalate it to ebay.   It will eventually expire.    They have longer with Paypal (180 days from date of payment) but may not realise they can open a case there.

Unfortunately even if you managed to close your accounts (ebay would not allow it due to recent transaction) ebay use debt collectors to get anything owed but hopefully it won't come to that.