escalate an ignored return request

[kevelama]

Hi, Bought a pair of size 7 very good condition flat shoes, On arrival they are too small, checked sizing and they are both clearly marked size 6.5, Also insides are split, As they are too small i ask to return 8 days ago with no responce to photos or messages, ebay say i can ask for assistance from drop down box but this option is not available, Any ideas please Elaine.

[redwick1]

To escalate it has to be 8 days to the minute

Once this time arrives the option will appear