eBay asking me to return fakes even though I have proof and trading standards have told me not to!

[charlrosevans]

I'm so angry. I waited to escalate the case and all eBay have done is close it and are asking me to pay to return the fakes to the seller who will definitely resell them!

Returning is my only option if I want my money back, but I've been told this is illegal so I'm not keen. 

I can't speak to anyone about it, it's the most frustrating experience ever 

[charlrosevans]

just had a call and text from the seller harassing me to change my feedback, this is absolutely ridiculous and there is no way to actually get hold of ebay

[red_magpie]

It isn't clear what you mean by eBay "asking you to return fakes". Are you referring to the ordinary, routine default that disputed items must be returned to the seller before a refund is made? Or did you explain the circumstances to eBay, and offer to provide proof that the item was fake?

If you read eBay's money back guarantee policy, you will see that the requirement to return counterfeits may be waived with eBay's agreement, and on production of evidence.

Otherwise, eBay will still support a buyer who claims their item is fake, but without evidence they can't simply tell them that they can keep it and still get a refund. If they did, there are plenty of buyers who would go on a shopping spree and later "discover" that all their purchases were fake!

You can read eBay's full money back guarantee policy here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[charlrosevans]

I offered evidence.
They were fake Ray Bans. Seller is insisting they are genuine which to be honest was laughable to be begin with as they are ridiculously bad.

I have confirmation from a Ray Ban store and from trading standards that advised me to destroy them after I’d provided evidence to eBay.

I put this in the escalation contact but it seems to have been ignored and now the only thing I seem to be able to do is return them to the seller, which costs me but also means they’ll be able to relist them and do this to someone else!