eBay Coporate Complaints Proceedure

[ada-coul]

Anyone got any information on this? This email is not monitored csfeedback@go.ebay.com No complains information online either.  This is not a complaint against a user/buyer/seller its with the company after a very bad customer service experience that is still not resolved.  Thanks in advance.

[captain*obvious]

The best way to get a response from eBay is twitter.

As a new tweeter/twitterer/tweetist I've had quite a bit of fun, I mean serious dialogue talking to eBay on there:

Use @askeBay 

(I should also add, I'm following God, Santa Claus and a pigeon all of whom also reply quite quickly too)

[captain*obvious]

Just to follow up, I signed up to Twitter to try and get a response from eBay as to why they were retrospectively punishing UK sellers for a policy that only came into force here on September 1st. It seems, at least from their response (although they've not actually done it yet) - that once I finally persuaded them that's what they were doing (they initially argued with me) - that they're going to amend that now.

[tressygirl]

Is this the ' entering tracking / 16 digit number' before last EDD? Is this now no longer in force ? @captain*obvious 

[captain*obvious]

No, it's the amendment to the dropshipping policy as introduced in the selling practices policy tressygirl, it's now against the rules in certain circumstances: The policy, which has been in force on .com for a year only became part of the UK user agreement on Sept 1st. It now says:

''Drop shipping, where you fulfill orders directly from a wholesale supplier, is allowed on eBay. Remember though, if you use drop shipping, you're still responsible for the safe delivery of the item within the time frame you stated in your listing, and the buyer's overall satisfaction with their purchase.

However, listing an item on eBay and then purchasing the item from another retailer or marketplace that ships directly to your customer is not allowed on eBay. In such cases, we may remove your listings from search, display them lower in search results, or remove them completely from the site. We may also limit, restrict or suspend your ability to buy, sell, or use site features on eBay, and you could lose any special status and/or discounts associated with your account.''

[tressygirl]

Aaaah received and understood !

[john1297576]

"bad customer service experience"

If only you gave some details, we could probably tell you why it is not resolved.

If you think that contacting and speaking to someone in the Philipinnes will solve anything, then I am afraid you are mistaken, if the answer isn't on their script (set answers) then they will tell you anything.

[ada-coul]

Exactly why I am asking for the procedure to follow or a written address or email.

[red_magpie]

Unlike almost all other mayor companies, eBay has no procedure for considering complaints about itself.

The only contact options provided are for eBay customer support, where staff are not equipped to answer complaints about eBay. Users who have tried to press the point have reported being cut off.

You can write to eBay's HQ in London, the address is at the start of the user agreement.

To the best of my knowledge we have never heard from anyone who has had a reply. This doesn't mean that no-one has had a reply, only that if they have, they've never come back here to tell us.

If you do write to eBay, do please let us know whether you received a satisfactory response.

[ada-coul]

Thank you I have an address in Ireland too now so I will write to both

[redwick1]

Why do you need to complain

The address to write to is on the user agreement at the bottom of the page.

Most problems are sorted out on ebay through the resolution centre at the bottom of the page

if you put your problem here we may be able to help

[papso22]

If you have s complaint about eBay you have to write to the address in the eBay user agreement.  

[tressygirl]

Please come back and explain what situation you experienced,  and we  will probably be able to advise you how to proceed.