Unlike almost all other mayor companies, eBay has no procedure for considering complaints about itself.
The only contact options provided are for eBay customer support, where staff are not equipped to answer complaints about eBay. Users who have tried to press the point have reported being cut off.
You can write to eBay's HQ in London, the address is at the start of the user agreement.
To the best of my knowledge we have never heard from anyone who has had a reply. This doesn't mean that no-one has had a reply, only that if they have, they've never come back here to tell us.
If you do write to eBay, do please let us know whether you received a satisfactory response.
