chasing payments

[secureiam]

tried to ask about the best way to chase an unpaid auction item but the ebay representative wanted person details to verify who I am.

this is the first time i was asked and i had to decline, if they cant identify me from my login (they can see my account) then I dont see why it was needed and havent been able to find out what ebays policy actually is for talking with customers.

[secureiam]

now ebay site is playing crazy beggars, American site, German site but cant access payments....the issue is ebay????

[red_magpie]

You don't need to speak to eBay to chase non-payers.

When a buyer doesn't pay you need to open an unpaid item case. You can open it any time between 2 and 32 days after the listing ends, and close it after four days if they haven't paid. For details, see: http://pages.ebay.co.uk/help/sell/unpaid-items.html

Your final value fee (but no other fees) will then be credited back to your account and you can safely relist the item, or make a second chance offer. The buyer will receive an unpaid item strike from eBay. This will stay on their account for a year, and if they receive a second most sellers will block them from bidding. Neither party can leave feedback; any already left can be removed.

Always add non-payers to your blocked bidders list, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

If you also wish to block them from sending them messages, you will also need to edit your buyer preferences, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

[secureiam]

thinking about fairness and on this managed payments **bleep** which I am uncertain if its due to that.

say it was paypal on an echeque I would know its paid subject to that cheque clearing, not been on this system long and it is complete **bleep** and i am looking and trialling some other sites that might be a better fit.

In that case it will be opened tomorrow night, I have tried contacting them for clarification on if payment has or hasn't been made.