chasing payments

[secureiam]

tried to ask about the best way to chase an unpaid auction item but the ebay representative wanted person details to verify who I am.

this is the first time i was asked and i had to decline, if they cant identify me from my login (they can see my account) then I dont see why it was needed and havent been able to find out what ebays policy actually is for talking with customers.

[secureiam]

now ebay site is playing crazy beggars, American site, German site but cant access payments....the issue is ebay????

[john1297576]

"havent been able to find out what ebays policy actually is for talking with customers."

I don't think that is the point, you were no doubt asking what you should do about ******* that being an ebay member. Ebay would not speak to anyone who just phoned up to say ******* has not paid what do I do. 

All you need to do is the obvious, look in MORE ACTIONS, it means exactly what it says, and answers to so many questions are there.  There is also Help & Contact, again you just enter the subject to get all the info. you need.

Would save members a lot of time if they researched for themselves.

[fargvs]

Open an Unpaid case for each and every unpaid item ... return to the case on 'day 5' and close it if still unpaid  to recover your Selling fee ...

Timewaster gets an account defect/strike which restricts their future buying activities severely and neither party can leave damaging feedback ... you can then safely relist ... It does work but unless the case is completed and closed correctly, it will just 'time out' without any 'buyer ' penalties ... block unwanted bidders here >

https://resolutioncentre.ebay.co.uk/

https://www.ebay.co.uk/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082&st=12&pos=5&q...

[secureiam]

In reality it could well of been an issue with the managed payments system as it was playing up and not an issue with the buyer as its all sorted now, ebays web site regularly has issues these days.

it was going between German and US sites when looking at managed payments and sometimes coming up with nothing, or asking you to sign up to managed payments.

[temperate_porcine]

You don't need to contact eBay, just open an unpaid item case.

[red_magpie]

You don't need to speak to eBay to chase non-payers.

When a buyer doesn't pay you need to open an unpaid item case. You can open it any time between 2 and 32 days after the listing ends, and close it after four days if they haven't paid. For details, see: http://pages.ebay.co.uk/help/sell/unpaid-items.html

Your final value fee (but no other fees) will then be credited back to your account and you can safely relist the item, or make a second chance offer. The buyer will receive an unpaid item strike from eBay. This will stay on their account for a year, and if they receive a second most sellers will block them from bidding. Neither party can leave feedback; any already left can be removed.

Always add non-payers to your blocked bidders list, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

If you also wish to block them from sending them messages, you will also need to edit your buyer preferences, see: https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

[secureiam]

thinking about fairness and on this managed payments **bleep** which I am uncertain if its due to that.

say it was paypal on an echeque I would know its paid subject to that cheque clearing, not been on this system long and it is complete **bleep** and i am looking and trialling some other sites that might be a better fit.

In that case it will be opened tomorrow night, I have tried contacting them for clarification on if payment has or hasn't been made.