buyer not paid after 48 hours

Now when i try to report to ebay it's saying i have to wait until 29th sept

Accepted Solutions (1)

Accepted Solutions (1)

This is probably due to the automatic Unpaid Item Assistant.   If you want to start it after 2 or more days you need to update your combined payments preference to reduce the timescale (it's where buyers can only combine payment for items purchased within a certain number of days, eg. 3 days.  If longer it prevents UIA starting until that timescale is up). 

 

To do that go to My eBay > Account tab  > Site Preferences > Postage and packaging preferences > Show > Offer Combined Payments and Postage > Edit.

 

More info here:

 

http://pages.ebay.co.uk/help/sell/unpaid-item-assistant.html

 

 

Answers (0)