buyer backs out after winning auction

[regr0048_9bohov8u]

What do i do if the person who won an item in an auction backs out from the purchase??

Can I offer it to the second highest bidder?? If so how do I find their details??

G

[redwick1]

If you have a non payer you open a non payment dispute at the bottom of the page under Resolution Centre.

You can open one after 2 days and close after another 4 days.

You get your final value fees back the non payer gets a strike and neither of you can leave feedback.

If you dont do this then ebay do not know you did not get paid and you have to pay the fees.

You have 32 days to open a dispute.

When the dispute is over then ebay will relist it for you if you wish.