**bleep**..... Round and around

[steveqsfx]

I have been backwards and forwards, up and down trying to find the online chat assistant on Ebay.  The link was there the other evening, and no nowhere to be found.

I am angry, so nothing is going to make me feel better than being bounced around your unhelpful website with stupid links to irrelevant information.

I don't want to wait 31 minutes for a phone call.

It's your sucky website that has YET AGAIN defrauded me out of cash through some dodgy seller.  

Tired of this crime riddled, user unfriendly sad excuse for a service.

[temperate_porcine]

If only there were some sort of money back guarantee and eBay put a link to it on every listing.

[profgaz]

It's NOT our website.

Please Read the Top of the page again, This is "Member to Member Support". There's no eBay staff here.

Live Chat is Not always available.

Sometimes the only option is to Phone.

[plpmr]

"It's your sucky website that has YET AGAIN defrauded me out of cash through some dodgy seller".  

If buyer's follow the rules they cannot lose their money.

Your feedback left for others shows no problems.

PS: it's not our web site, it's eBay's.

[arkwebus]

Please believe us that it is very rarely needed to contact or speak to eBay.  There are systems which allow you to deal with problems. The advantage of that is that you will know the problem 100% and you will know what is going on at all times providing that you follow the process.

You can phone eBay and they use "03" numbers which are the same as any other number and in most cases are "free" being included in a mobile or landline package.  If you do phone and the assistant does not fully understand what you are talking about you may not get the result you hoped for. 

As suggested if you like to tell us [members like you, with a lot of eBay experience] what the problem is then we will - I am sure - try to point you as to what to do. 

A Happy New Year anyway

@steveqsfx

[ruby*tuesday]

Your wasting your time venting at us. No Ebay Staff here, just other Members. If you would like to ask politely someone on here will sort out your Issues.

[red_magpie]

Do you really NEED to contact eBay? Most people who think they do, don't.

EBay's help pages can answer most of the usual questions, see the links below:

- EBay's user agreement: https://pages.ebay.co.uk/help/policies/user-agreement.html
- Most frequently asked questions: https://ocsnext.ebay.co.uk/ocs/home
- Index of eBay's help topics: http://pages.ebay.co.uk/help/index/A.html
- Index of eBay's policies: http://pages.ebay.co.uk/help/policies/index.html
- If an item hasn't arrived or isn't as described, see: http://resolutioncentre.ebay.co.uk/
- Payments held by PayPal: http://pages.ebay.co.uk/help/sell/paymentprocess-newsellers.html
- EBay's money back guarantee policy page: http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

Or go to Help & Contact above and enter a subject in the search field.

If you still can't find an answer people here are always willing to help.