Winning Bid cancelled, what do I do?

[gourmont]

My buyer cancelled their winning bid, saying they changed their mind. The item is now in my selling page, sale completed, waiting further action. I got through to an expert seller who directed me to the Second Chance option, which I took. But the original sale is still there! What do I do to cancel the first, unpaid transaction? 

[*guinevere*]

You cannot do a second chance offer until you have closed down the original sale. 

Open a non oayment case against the non payer - Go to the Resolution Centre, link at foot of this page. You can open a non payment case 2 days after the sale, and close it 4 days later. You will get your selling fees returned, the buyer will get a  non payment strike, and neither of you can leave feedback.

The second chance offer will appear at this point. 

You could always send a message to the under bidder today, and ask them if they are still interested in the item as once the non payment case is completed you will be in a position to offer it them.

Add the buyer to your blocked list so they can't buy from you again.