Where has live chat gone?

[ps4xboxnintendocollector]

Hi, does live chat still exist?  I need to contact ebay over a scammer buyer who has received the item (tracked and signed for) and then reversed the payment directly via paypal rather than opening a dispute over ebay.  I know ebay wont do anything about the scammer but at the very least I want to get my final value fee back.  In the past when I've had issues such as this I have been able to quickly resolve it via live chat, but I cannot find this option anywhere on the ebay website.  Anybody got a link?

Thanks

[tressygirl]

Do as tobias says,  I have had two of these cases,  both closed in my favour,  money refunded,  fees refunded,  and best of all no need to pay Paypal's charges of £14.

So enter a copy of that proof of postage into the chargeback case.  As long as you posted the item to the Paypal address on the transaction,  it will take Paypal around 2 weeks to look into the matter,  and then will notify you that  charges will be refunded to you.