12-08-2020 9:35 AM
Good morning
I have a buyer that has bought a bundle of used girls clothing
I described them as used worn outgrown clothes
firstly they wanted to keep all the designer brands & return the rest
now they want to return all of them because there's bobbling & signs of wear on them ?
they have opened a dispute
to return but I have to pay return postage ?
i don't feel this is fair
the clothes are used as described
anyone had the same situation or can advice
money back guarantee works when it's genuine but people take advantage
already been left negative feedback when I was 100% for 14 years
but who cares put me off ever selling again anyway
because I wouldn't be bullied into excepting the return as yet ?
many thanks x
I suggest you accept the return, if you don't ebay will force you to refund and tell the buyer to keep the items
if there was bobling and obvious signs of wear you should have stated this next to the item in your listed
you described them as 'used' with no other description of the condition
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