Unable to contact ebay to step in

[dbigboy6]

HI

I am having trouble with asking ebay to step in after I have requested a refund for an item that is not what it was supposed to be!, I have opened a case and had no contact from the seller, there are not further actions on the order history to contact ebay keeps going around and around with this. anybody had this done to them?

Thanks in advance for any help

David

[papso22 · Accepted solution]

Did you open the case within 30 days from expected delivery and have you waited at least 8 days (or 3 working days) before trying to escalate?

[dbigboy6 · Accepted solution]

hi, yes well within the 30 days, been 5 working days, all you can get is show the order details if you click on show additional actions click on return/contact seller comes up with return already exsists and that it no other details nowhere can you escalate the case,

[fargvs · Accepted solution]

The option to escalate will appear on 9th.day onwards from case opening.