You must open a case,but make sure it is the correct one. DOES NOT MATCH description/picture is best, that covers damage.
You will be given the option to print a return label at sellers expense and given a date to return by.If seller does not want to be charged for the return label he should refund, if not you just return and escalate the case to ebay.
It is up to seller to deal with this as once posted, he is charged for the postage when the label is scanned at the Post office.
