The seller does not want me to return a broken figurine but has not paid my refund

[john1297576]

You must open a case,but make sure it is the correct one. DOES NOT MATCH description/picture is best, that covers damage. 

You will be given the option to print a return label at sellers expense and given a date to return by.If seller does not want to be charged for the return label he should refund, if not you just return and escalate the case to ebay.

It is up to seller to deal with this as once posted, he is charged for the postage when the label is scanned at the Post office.

[redwick1]

Just open the not as described dispute and follow the instructions

You dont have to deal with the seller 

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...