The buyer did not recognise the transaction and opened dispute

[floral.lines.supplies]

The buyer did not recognise the transaction and opened dispute,

I've been charged £14.00 fees on top of having to refund buyer and they've kept the item.

Ebay does not allow sellers to put there case forward unlike paypal so because it was a low cost item we don't buy tracking. Ebay was only interested in a tracking number and settled in buyers favour.

Buyer lying and claiming they didn't open case.

I'm so unhappy with losing nearly £20 for no reason.

**** Edit - Spoken with Ebay who have partially sorted this out and I'm 80% happier with the outcome. Thank you to all who commented.

[papso22]

Are you saying that on managed payments, if the buyer does an unauthorised payment chargeback, ebay will find against you unless you have tracking?

[floral.lines.supplies]

Yes, that's exactly what happened. There was no other option other than to upload a tracking number for me to fight this case. How many sellers use a standard 2nd class postal service for low cost items. Ebay forced a refund and issued me with a £14.00 penalty fee. I am disgusted with what has happened.

The buyer said they received item.

[floral.lines.supplies]

I can't even make an appeal - its out right fraud.

[redwick1]

Jus looking at the policy it seems you have to have tracking showing delivered
That is different to paypal who will accept a proof of postage for a chargeback
Very worrying especially when you have to pay £14

https://www.ebay.co.uk/help/selling/getting-paid/handling-payment-disputes-managed-payments-seller?i...

From ebay policy

When a buyer reports that they don’t recognise the transaction:
You have provided proof of delivery, which includes all of the following:

Tracking number provided by the shipping company (uploaded by the date in the payment dispute notification)
A delivery status of "delivered"
Date of delivery
Recipient's address, matching the address on the order (including the city, county, postcode or international equivalent)
Proof of signature confirmation if an order has a total cost (including shipping and taxes) of £450 or more, uploaded as an image while contesting the payment dispute

[floral.lines.supplies]

It is indeed very worrying, I don't know if that fee is based on the cost of the item, as it sold for £2.99. I spoke to a 'manage payment staff member' on chat, who listened to what I had to say regarding the above matter - not being allowed to fight the case, only one option available to myself...upload tracking number. Buyer stated they had received goods. I said, if every buyer did this I'd be bankrupt. I believe the buyer acted dishonestly, buyer has been reported and I was able to get the £14.00 back. Some serious thinking for those who sell low cost items on ebay and use standard LL 2nd & 1st class that isn't signed for.

[papso22]

It's a standard fee, and it is very worrying, a far lower level of seller protection than with PayPal.

[redwick1]

That you received the £14 back is encouraging and thank you for coming back and letting us know.
It will be helpful in future if someone comes with the same problem and I can see that happening if ebay dont accept proof of postage.

If the buyer had done the charge back on paypal you would only have needed to put in the proof of postage showing the buyers address. One reason for keeping all reciepts for at least one year.
If you lose a paypal chargeback then I think the charge is £15 that is for the paper work involved ( so they say)

I only ever use 2nd class but usually packets with have the 16 digit code as tracking but occasionally they go as a large letter so no code. Very worrying so I understand your concerns.
Good for you for fighting it.

[floral.lines.supplies]

Not a problem @redwick.

They may have been quick to return the £14.00 due the messages between me and the buyer after eBay ruled in buyers favour. The buyer accepted they received the goods and denied opening the unauthorised payment ( which eBay said was impossible).

I feel that £14.00 is very high especially when PayPal is only £4.95( the most I've ever been charged) and only having the option to upload a tracking number to put your case forward is wrong.

The bulk of my business is selling low cost items using Royal Mails, LL standard 2nd class to keep prices low, this has major ramifications on my competitive price point and this is the second one since September when I made the switch to managed payments ( the first one was a parcel and had a 'tracking number', so I just uploaded the number as request).

If this is ebays standard practice for AP's, ebay will not be a seller friendly site and I will consider moving my business somewhere else as profit is low and fees are high to start with.

I've won every case on PayPal a part from these emails I've missed alerting me to the fact a buyer has opened a unauthorised payment case and I've failed to respond in time.

Only time will tell how this goes....but people need to complain, gather as much info as possible and use it to fight their cases.

[redwick1]

Yes it is quite wrong that they do not accept proof of postage which has the postcode on proving you sent the item.
If the item was bought on ebay then they can check buyer and address. ( just like paypal does)
Just one more question
Does that mean you have still lost your £20 for the item as it was refunded.
That is not at all fair
You post does give us information we can pass on to others if they find themselves in the same situation
I wish ebay would take any notice of what members say as up to now they don't .

I am sure you will know this but if the item is a Royal Mail 1st or 2nd class packet/ parcel and not an envelope size then the 16 digit code on the receipt acts as tracking. Some of your items would probably be in that category.

[floral.lines.supplies]

**On this occasion** Ebay only reimbursed the £14.00 penalty fee, nothing else. I fear this may not happen every time. It's a lot of money to lose.

Yes, that 16 digit, so called 'tracking number' does count but I would like to stress, I've had problems uploading this number in the past, especially when a buyer opens a 'not received case'. I have on many times getting a 'not recognised error' despite trying on different PC's. I buy postage from my RM account which is linked to ebay, I know the number is correct and valid.

Many of my items do qualify for the 16 digit code but 90% of it does not unless a buyer increases quantities or multi buys.

[redwick1]

I find this very worrying that they only refunded the £14.
£20 is a big loss.

Sorry to be a bore and come back again about postage

The 16 digit code and uploading
I always add it straight away as soon as I post the item. Ebay did advise that at one time
If a dispute is opened then it is there straight away and you can see if it was Delivered or not
You are right about problems uploading the number and I always check it on Royal Mail site tracking first.
It is a bit time consuming but well worth it

It can get mixed up due to the letters and numbers say like a zero and an ohh if you see what I mean

You just change the ohhs and zero's to get it right

I find a B sometimes looks like a 0 if the receipt printing is not good.

If you put it on RM tracking first and it comes up Not recognised that is often what the problem is.
If it comes up we can only tell you when the item has been delivered or similar you know it is correct.
I then cut and paste it onto the Add tracking on ebay.so I know its right

Its a phaff on but worth the effort