The buyer did not recognise the transaction and opened dispute

[floral.lines.supplies]

The buyer did not recognise the transaction and opened dispute,

I've been charged £14.00 fees on top of having to refund buyer and they've kept the item.

Ebay does not allow sellers to put there case forward unlike paypal so because it was a low cost item we don't buy tracking. Ebay was only interested in a tracking number and settled in buyers favour.

Buyer lying and claiming they didn't open case.

I'm so unhappy with losing nearly £20 for no reason.

**** Edit - Spoken with Ebay who have partially sorted this out and I'm 80% happier with the outcome. Thank you to all who commented.

[plpmr]

to defeat this unauthorised usage claim all you have to do is prove that you posted the item to the address PayPal gave you on their payment notification.