TRYING TO RESOLVE A PROBLEM!

[somthingtolookforwardto]

I have a non-payer and am trying to open a case.  I am unable to - the system keeps sending me to Sign In and when I enter my password, it just goes round and back on itself!  I have changed my sign in password but this still doesn't help.  I have signed out and back in again using my new password and that works fine, but when I try ot Resolve a Problem - no joy! Does anyone know how this can be solved, please?

[pixiesen2012 · Accepted solution]

have you tried going through the Resolution Centre?

and if you are using the app switch to the full site

[somthingtolookforwardto · Accepted solution]

Thank you so much! I will try to remember that one if it happens again! Much appreciated!

[pixiesen2012 · Accepted solution]

which one worked?

[somthingtolookforwardto · Accepted solution]

Going into the Resolution Centre was the answer! I am working on a full screen PC! Much appreciated! Some of the "changes" that have been made recently, seem to cause more problems!

[pixiesen2012 · Accepted solution]

I use a PC and always go through the resolution centre where is the 'resolve a problem' link?

[somthingtolookforwardto · Accepted solution]

I have always just clicked on the item and and gone into Resolve a Problem, but clearly, that doesn't work any more! Thanks again and have a great day!