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TRYING TO GIVE A REFUND BUT new system refuses to or bank refuses to give it
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28-05-2021 5:19 PM - edited 28-05-2021 5:30 PM
Hi All,
I have been trying to give a refund, but the new system is refusing to give it, using my card as source, recently added a new bank account...
any ideas on whats going wrong here???
even passes authentication... used different cards but nothing.
my fail message is always
Your refund did not go through. Please try again later or contact us.
The new payment system is awful, way to complex
Thanks in advance
on th chat now, if i get a solution i will pot it below
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28-05-2021
5:26 PM
Why are you trying to refund? Has the buyer opened a Case with Ebay?
That is how refunds should be made, as far as I am aware there is no provision for making payments through Managed Payments except through a case, when if insufficient money in MP then the balance would be taken from Bank Account by DD.
Unless you use correct procedures it is wrong to critise a system which as far as I am concerned has been running very smoothly.
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