Should I sell an expensive item to a new ebayer with a feedback of 3?

[unclecuddles]

Just sold a new sealed keyboard for £235, to a newly registered buyer with a 100% feedback of 3. I checked out what he had bought previously, and he has bought a couple of things for a few quid, but he also bought the same keyboard second hand a few weeks ago. This has got me worried, is he a scammer? Will he claim the new item is faulty and send back the second hand item? What protection have I got if he does this? Thanks in advance for any advice.

[red_magpie]

Will he claim the new item is faulty and send back the second hand item?

Who knows? Thers are the risks that all sellers have to take.

If he claims it's faulty, eBay will automatically find in his favour and require you to refund him. Once you've sent him a prepaid return label, if he returns a different keyboaaord you can appeal eBay's decision.

Don't count on eBay supporting you. In theory, this is covered by eBay's condition of returned items: https://www.ebay.co.uk/help/policies/member-behaviour-policies/condition-returned-items-policy?id=47...

In practice, you may find that these reassurances to sellers are meaningless. You may be lucky, but some sellers have told us that eBay's response to items being swapped for another one was that as eBay didn't see the item the seller delivered, or the item the buyer returned, "they are not in a position to take sides and verify who has the valid complaint". EBay's idea of not taking sides is to find in the buyer's favour, and require the seller to refund them!

EBay is unregulated, so there is no right to any independent appeal. This has become a very risky place to sell things.

[unclecuddles]

Thanks for the response. The buyer has not paid yet, so I have emailed the buyer just outlining my concerns and said I would only be happy with a cash on collection purchase. I will let you know what comes of that.

[ruby*tuesday]

None unfortunately. If he Opened an Item Not As Described  Case and Returned an old Keyboard you can try Appealing  to Ebay. But they are likely to take the Buyers side as they are covered by the Ebay Money back Guarantee. Has he Paid?  You could Cancel the Sale but Ebay would charge you the Selling Fees  and place a Defect on your Account.

If you do Post it, make sure you send it by Royal Mail  Special  Delivery to be fully covered for loss or damage in Transit.