Sent a parcel via Hermes/Packlink issue

[imdurc]

So, I sent a parcel through eBay's Packlink system and chose Hermes. I've done it a few times over the last few months and not had an issue until a week or so ago. During the week, the parcel's tracking wasn't updating and when I queried Hermes, at first, they were talking about trying to find it as it may be lost. However, a follow-up message they sent a few days later talked about having to contact "the retailer" which they explained was ebay's packlink partner, not them.

So, I'm going to contact ebay tomorrow about this as I'm thoroughly confused. However, in saying that, I feel like Hermes is fobbing me off. And of course, the buyer has opened a request which I completely understand. Does anyone have anything to offer on this Hermes/Packlink/eBay situation?

[tressygirl]

It does seem when one uses any ' middlemen'  to help with a sold item,  that is,  Click & Collect,  GSP,  Packlink,   it invites problems.

Sell,  it,  pack it,  sort it .....  via Royal Mail,  my mantra half pinched from British Rail !