Sent a parcel via Hermes/Packlink issue

[imdurc]

So, I sent a parcel through eBay's Packlink system and chose Hermes. I've done it a few times over the last few months and not had an issue until a week or so ago. During the week, the parcel's tracking wasn't updating and when I queried Hermes, at first, they were talking about trying to find it as it may be lost. However, a follow-up message they sent a few days later talked about having to contact "the retailer" which they explained was ebay's packlink partner, not them.

So, I'm going to contact ebay tomorrow about this as I'm thoroughly confused. However, in saying that, I feel like Hermes is fobbing me off. And of course, the buyer has opened a request which I completely understand. Does anyone have anything to offer on this Hermes/Packlink/eBay situation?

[redwick1 · Accepted solution]

If you bought through packlink then you have to claim through them and not Hermes

See the link

https://support.packlink.com/hc/en-us/articles/207747779-How-can-I-claim-the-loss-or-damage-of-my-pa...

I would never use packlink and just arrange my own packing

I use Royal MAil in most cases but if ( like today) I have an item that is too large for RM i use Hermes by buying my own postage on their site.

Much better than having to go through a middleman

You dont need to contact ebay

You need to refund the buyer through the dispute 

They dont have to wait until you sort it out with PAcklink

[tressygirl]

It does seem when one uses any ' middlemen'  to help with a sold item,  that is,  Click & Collect,  GSP,  Packlink,   it invites problems.

Sell,  it,  pack it,  sort it .....  via Royal Mail,  my mantra half pinched from British Rail !

[ruby*tuesday]

You have to Contact Packlink. Sure one of the Members on here will have a link for Contacting them.

I personally always use RM.