Sellers protection

[1569leanne]

I know all about the Buyers returns guarantee, What about Sellers protection from the many buyers that are abusing there returns guarantee and damaging items for a free return or saying not arrived when it has or saying not as discribed for a refund when it is?

[1956glyn]

Hi

To be honest there is not that much Seller protection.

For INR to win you need to add a tracking number to the case details proving delivery to a Buyer.

For all problems i always request that the Buyer opens a case.  This way it puts it on record with Ebay as to how many cases a specific Buyer opens.   I have read threads on the boards where Ebay and Paypal will not entertain cases from some because they have already "opened too many cases".

For not as described cases Ebay will go with the Buyer 99% of the time because they do not physically get to see the item in question.

If you honestly feel a Buyer has deliverately damaged an item to get a refund then all you can do is report them for abuse of Ebays MBG.