Sellers fee

[gergo1965]

Dear ebay Customer Service
Please write to me why it is high charge? £ 737.40
17 Dec 2017 to 16 Jan 2018 I could only sell one item. People bidding and not paying the bills. I wrote this to you as well. That's why I did auction that item again. 14 Jan 2018 / 277stevieb / Steve who won the bid, only paid for the item. What I can prove to you with Paypal accounts. Please check it out. I want to work with you. but this fee is £ 737.40, too big a charge after selling a batch. Any bill I show you what you want. There is only one successful product sold.
Please check everything.
Sincerely.
Laszlo Balogh

[corred · Accepted solution]

@gergo1965

There is no point writing to eBay as no email accounts are monitored

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
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• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
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• Once a case has been closed you can then relist or make a second chance offer to the underbidder
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• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
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• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
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• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
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• Details here
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• http://pages.ebay.co.uk/help/sell/unpaid-items.html