Seller sold me a fake item and eBay won't help

[babbo-s]

A seller sold me a counterfeit watch which was described as being genuine - they even used photos of a genuine item.

I have asked the seller to allow me to return it and they want me to keep it. I asked eBay to intervene and they closed my case saying it is not covered by their money back guarantee. The item received was not the same as their listing.

I am now out of pocket with a fake watch.

[tressygirl]

You need to open the correct case here.

Opening a case for item not as described,  the seller cannot refuse this,  they have to accept it,  and if they wassnt their item sending back first they pay for a fully tracked return postage.

if you are notnrefunded in 3 days,  you escalate that case to eBay,  and they step in and force the refund.

If you opened a straight return here,  not one for item not as described,  the seller can refuse it.

If you did not escalate in time,  the case closes from inactivity, eBay thinking because you did not escalate,  then the matter has been resolved between you and the seller.

[babbo-s]

I did this but eBay have closed it. I don't understand why.

Is there anything I can do?

As soon as I bought the item the seller removed it, meaning I am unable to see the item description, leave feedback or contact the again.

As eBay have closed the case I can't contact them.

[papso22]

Did you open your case within the 30 day window from receipt? 

[babbo-s]

Yes.

The seller had three days to resolve, which they didn't do. I asked eBay to intervene and they said nothing was wrong and closed the case

[red_magpie]

Peple here are struggling to answer becaus you have provided none of the information we need to advise you properly.

How and when did you pay, and when was the watch delivered? What sort of case did you open: a return request, or a money back guarantee case?

If you opened a case of any sort through eBay you won't be able to open another. Unless you have grounds to appeal, which is unlikely, if you paid by Paypal you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

Unlike eBay, PayPal requires the buyer to pay for the return postage, unless you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns

[1956glyn]

Hi

 I am wondering how you paid for the watch?    Watches are usually covered by Ebays Money Back Guarantee.

You opened a case........was this a case for item not as described?

Did you open the case and escalate it within the necessary time frames? 

IF you did everything right then i would try and contact Ebay CS for an explanation eBay Customer Support

[babbo-s]

I paid with PayPal.

And yes to both.