Seller sold me a fake item and eBay won't help

[babbo-s]

A seller sold me a counterfeit watch which was described as being genuine - they even used photos of a genuine item.

I have asked the seller to allow me to return it and they want me to keep it. I asked eBay to intervene and they closed my case saying it is not covered by their money back guarantee. The item received was not the same as their listing.

I am now out of pocket with a fake watch.

[1956glyn]

Hi

 I am wondering how you paid for the watch?    Watches are usually covered by Ebays Money Back Guarantee.

You opened a case........was this a case for item not as described?

Did you open the case and escalate it within the necessary time frames? 

IF you did everything right then i would try and contact Ebay CS for an explanation eBay Customer Support

[babbo-s]

I paid with PayPal.

And yes to both.