Seller sent me an empty envelope

[neil.078]

I was sent an empty envelope but I can't put a clam in until the postage deadline I also left a negative feedback but it's gone on as a positive??

[angelah1847]

When you left the feedback you hit the wrong button, the seller can get it removed if they're minded to.

You need to open a return not as described case, it is not your responsibility to make a claim to Royal Mail no matter what the seller claims.

Don't open a not received case because if the seller can prove delivery you will lose the case.