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Seller does not respnd to email
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23-10-2017 6:50 PM
I bought a power meter in December 2016. The meter measures power consumption of plugged in appliances. The meter no longer works. The manufacturer has a one year warranty for the product. The manufacturer wants me to contact the ebay seller about the warranty. The seller did not reply to 3 emails sent . What can I do?
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23-10-2017
6:55 PM
He won't reply after 10 months. Ebays money back guarantee is only good for 30 days, for items found to be defective on arrival - not 10 months later.
Ebay don't get involved in warranty issues so you will need to deal with this yourself. If it was a UK business seller you could contact trading standards, but if it was an overseas, or private seller there is nothing you can do.
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