Returning damaged goods

[7739heather]

Hello.  I have tried to put photos on the site to return damaged goods but it keeps telling me to reduce the size of the photo. If I reduce it any further it will not exist.  I always have difficulty putting photos on ebay sites.  Has anyone a solution to this?  Thanks

[arkwebus]

You do not have to provide photos. In my mind "do not" as it only leads to argument. 

Simply open a "not as descibed case" in the resolution centre and seller should send label to return.  If not then escalate after 3 full business days.

Do not discuss this with seller - it is not negotiable.  Stick with the case do not let time run out

@7739heather 

[red_magpie]

Why do you even need to provide photos? Who has asked you for these? EBay won't require them, and you should never negotiate direct with the seller over returning damaged items.

When you receive an item that is damaged or faulty you can open an item not as described case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/

To qualify, you must have paid through eBay's checkout by credit or debit card, PayPal or PayPal credit, or Apple Pay or Google Pay. A case must be opened within 30 days after the actual (or latest estimated) delivery date, or within the seller's return window, if longer. The item must have been delivered, or collected by you in person.

The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

EBay will enable the seller to send you a prepaid return label (if the item was located in the UK; this may not apply if the item was located abroad). Once returned, eBay will process your refund.

If the seller doesn't reply or you're not happy with their response, escalate the case. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

To learn about eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/. Better still, read the full terms and conditions here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html