Returned item via sellers returns label

[shininglight22]

I asked to return an item, the seller approved the request and l proceeded by printing off the returns label that the seller provided me with.
I went to update my tracking details within the returns process and it wouldnt accept my tracking number, it said l had to put another number in as this one had already been used in the system.
I went onto Royal Mail tracking and saw that my item had been delivered back to the seller on the 5th May.
I contacted the seller yesterday to ask if he could now issue my refund but lve had nothing from him. No reply and no refund.

[arkwebus · Accepted solution]

It's so long ago that I last did one but I think you do get a notification. You need to check Paypal or the payment source from time to time to confirm.

@shininglight22

[arkwebus]

This is one of eBay's "less than helpful messages" I'm afraid.  The number is in the system from when it was given to Royal Mail; you need do nothing. 

I would guess that the refund is being processed. Many sellers are not set up to deal with messages.  The refund goes back to the source so if you used a card through Paypal it goes back to the card and takes a bit longer.

Sellers have 6 days after receipt to issue the refund.

@shininglight22

[shininglight22]

I see. So l wont necessarily get a notification when the refund is sent ? I just have to keep checking the bank?
Thankyou for your reply...