09-05-2018 2:17 PM
This is one of eBay's "less than helpful messages" I'm afraid. The number is in the system from when it was given to Royal Mail; you need do nothing.
I would guess that the refund is being processed. Many sellers are not set up to deal with messages. The refund goes back to the source so if you used a card through Paypal it goes back to the card and takes a bit longer.
Sellers have 6 days after receipt to issue the refund.
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